Terms & Conditions

Welcome to LUSTRA. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully.

1. General Information

  • LUSTRA we provide home and personal care products through our online store.
  • By using this website, you agree to comply with these Terms & Conditions and all applicable laws.
  • We reserve the right to update or change these terms at any time without notice.

2. Products & Availability

  • We make every effort to display our products as accurately as possible. However, we do not guarantee that colors, sizes, or packaging will appear exactly as shown on your screen.
  • All products are subject to availability. We may limit quantities or discontinue items at any time.

3. Pricing & Payments

  • All prices are listed in USD and may change without notice.
  • Payment must be received in full before your order is shipped.
  • We are not responsible for additional fees charged by banks, credit card providers, or payment services.

4. Shipping & Delivery

  • Orders are shipped to the address provided at checkout. We are not responsible for delays, lost packages, or incorrect addresses provided by customers.
  • Shipping times are estimates and may vary due to carrier delays or unforeseen events.

5. Returns & Refunds

  • All sales are final.
  • Refunds or replacements are only offered if an item arrives damaged or defective. Customers must notify us within 7 days of delivery with proof (photos).
  • Please see our Refund Policy for full details.

6. Limitation of Liability

  • LUSTRA is not responsible for any indirect, incidental, or consequential damages that result from the use of our products or website.
  • Customers are responsible for ensuring products are suitable for their personal use and following all usage instructions.

7. Intellectual Property

  • All website content (logos, images, text, product descriptions, and designs) is the property of LUSTRA and may not be copied, distributed, or used without permission.

8. Governing Law

  • These Terms & Conditions are governed by the laws of Pennsylvania. Any disputes will be resolved in the courts of Pennsylvania.

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

1. Information We Collect

When you visit or make a purchase on our site, we may collect:

  • Your name, email address, billing/shipping address, and phone number.
  • Payment information (processed securely by Shopify and not stored by us).
  • Information about how you use our website (cookies, browsing data).

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about orders, updates, or promotions.
  • Improve our website and customer experience.

3. Sharing Your Information

  • We do not sell or rent your personal data.
  • We may share necessary information with third-party providers (like Shopify, payment processors, or shipping carriers) to complete your order.
  • We may disclose information if required by law.

4. Security

  • We use industry-standard security measures to protect your information.
  • However, no system is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights

You may request to access, update, or delete your personal information at any time by contacting us.

6. Cookies

We use cookies to improve your browsing experience and track website performance. You can disable cookies in your browser, but some features may not work properly.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at:

📧 lustra.store@outlook.com